Y axis on both machines

Today a problem occurred with both machines. The Y axis is not traveling correctly. The machines indicate movement on the control screen yet there is very little movement . Please advise as Christmas is coming and Santa’s workshop is shut down

Check if someone enabled the rotary mode. Tools > Rotary Setup > Enable Rotary

I wish that was it but no dice

Fire has been put out, all is well.

Hit the reset button

What reset button?

on the machine

Was the rotary mode enabled when you checked it?

yes on one machine no on the other machine